telephone etiquettes

Telephone etiquettes.

Don't say: Who's calling?

Say: May I know who's calling?

Don't say: I want to speak to Mr Ram.

Say: May I speak to Mr Ram.

Don't say: Could you ask him to call me back?

Say: Could you ask him to return my call?

Don't say: where are you speaking from?

say: Where are you calling from?

Don't say: Can you ring back later?

say: Could you call back later? 

Don't say: The line is engaged?

say: The line is busy.

Don't say: I cannot get through him.

say: I cannot get through to him.

Don't say: This is a call from outside your city.

say: This is an outstation call.

While speaking on the phone.

1. Don't speak while the other is talking, say. ' Excuse me ' if you want to interrupt.

2. Speak loud enough to be heard. Don't shout!

3. Speak slowly and clearly.

4. Be polite on the phone.